Digital Network Solutions (DNS) - Terms and Conditions
Welcome to Digital Network Solutions (DNS), your trusted Internet Service Provider in Isabela. Before you proceed to use our services, please carefully read and understand the following terms and conditions. By using our services, you agree to comply with and be bound by these terms.
1. Service Agreement:
- By subscribing to DNS services, you acknowledge that you have read and understood our service plans, including any limitations, terms of use, and associated fees.
2. Service Availability:
- DNS strives to provide a reliable internet connection, but service availability may be affected by factors beyond our control, such as technical issues, maintenance, or external interference.
3. Billing and Payments:
- Customers are responsible for paying fees associated with their chosen service plan.
- Payments are due on the specified billing date, and failure to pay within 5 days may result in automatic temporary disconnection.
- Service will be resumed promptly upon settlement of outstanding payments.
- No collectors will be authorized to roam for payment collection unless there is an official order from DNS.
4. Payment Methods:
- Payments can be made using GCash to RUZ CLARITA E. at 09268779348 or at our Office located at Digipiks, Calamagui 2nd, City of Ilagan, Isabela.
5. Use of Service:
- Users agree not to use DNS services for any unlawful, abusive, or unauthorized purpose.
- DNS reserves the right to monitor network traffic to ensure compliance with our acceptable use policies.
6. Equipment:
- Devices provided by DNS, including but not limited to modems and routers, remain the property of DNS and are not paid by the client.
- Customers are responsible for the proper use and maintenance of any equipment provided by DNS.
- Damaged or lost equipment may result in charges for replacement or repair.
7. Privacy Policy:
- DNS respects your privacy. Our privacy policy outlines how we collect, use, and protect your personal information.
8. Network Security:
- Users are prohibited from attempting to breach the security of DNS networks or systems.
9. Termination of Service:
- DNS reserves the right to terminate services for violations of our terms and conditions or for any other valid reason.
- Customers may terminate services by providing appropriate notice and settling any outstanding fees.
10. Limitation of Liability: - DNS is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our services.
11. Changes to Terms and Conditions: - DNS may update these terms and conditions from time to time. Customers will be notified of any changes, and continued use of our services constitutes acceptance of the modified terms.
12. Customer Support: - For any service-related issues, clients should call our Customer Service Representative at 0916-983-3301 to report problems properly. - Discounts are available based on the reports made by clients.
By using DNS services, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or concerns, please contact our customer support. Thank you for choosing Digital Network Solutions as your Internet Service Provider.
